Interagency Standard Operating Procedures (SOP) for Complaints and Victim Assistance

These PSEA Standard Operating Procedures (SOPs) are designed to outline the actions to be taken in the event of an alleged sexual exploitation and abuse (SEA) is committed by UN staff and UN related personnel or implementing partner against a beneficiary member of the community served by the United Nations System or its partners in Guatemala. SEA committed by actors who are unaffiliated with the UN and sexual harassment of staff members in the workplace are not included in the scope of these SOPs.

This document has three parts. First, the fundamental principles and practices as well as roles and responsibilities are outlined (section 2 and section 3). Second, the functioning of the Community-based Complaint Mechanism (CBCM), including that of its interagency hotline, is explained (section 4). Third, the strategy to assist and support victims of SEA is set out (section 5).

Download document